Customer Service

We will try to provide you with all the information you need about ordering and receiving the right product for you. If we don't answer your questions below please contact us- info@eleven26.net

 

Product Information

  • Eleven26 swimwear is designed with long lasting 4- way stretch material. It is very light weight and hugs the skin, gravitating to any body type. You will find that our swimwear is super stretchy and fits the body just as you desire. 

Sizing

  • Our sizing runs in three standards sizes: small, medium and large.
  • Our sizes are based on average sizing so be sure to check our size chart or email us if you are unsure of your sizing before placing an order.
  • Our material is very stretchy and stretch up to 1 size larger (although returning to its original size when you take it off.)
  • Small is based on a standard XS-S size 
    Medium is based on a standard M-L size
    Large is based on a standard L-XL size 

 

Eleven26 Swimwear Sizing Chart
Eleven26 SIZE SMALL MEDIUM LARGE  
USA 2-4 6-8 10-12  
UK 6-8 10-12 12-14  
JAPAN 36 30-40 42-44  
HIP SIZE 32-34 36-38 40+  

 

Gift Certificates

  • Gift certificates are non-refundable.  
  • Gift certificates do not have expiration dates.     

Returns/Exchanges 

  • All orders placed are final. Please be sure of the correct sizing, color and quantity before you place your order. Due to sanitary reasons, we are standing by this policy. Under absolutely any event do we accept returns and exchanges on swimwear. 

Shipping & Order Processing

  • Please allow up to 48 hours for your order to be processed before being shipped out to you. 

       USPS POSTAL

  • Shipping within the United States is via priority mail 2-3 business days once you have received your email confirmation with your shipping tracking number.

       INTERNATIONAL SHIPPING USPS Postal

  • Please allow 6-10 days to receive your order once you have received email confirmation with your shipping tracking number. 
  • Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. 

 

Lost & Stolen Packages

  • If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping provider to file a Trace Claim for the missing shipment. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Swimwear Care Instructions

Due to the delicate nature of swimsuit fabric please take extra measures to ensure the longevity of your new suit. Please take time to read the care instructions below. 

  • Rinse swimwear and cover-up products in cool, fresh water after each use.
  • Lay flat in the shade to dry.
  • Do not iron. 
  • Do not leave in direct sunlight- this may cause color to fade and damage material.
  • Do not wring, wrap in a towel or put in a plastic bag when wet.
  • Never put swimwear or cover-ups in a washing machine or dryer.
  • Never dry clean or spot clean with harsh chemicals.
  • Beware of hot tubs and swimming pools. Chlorine, rough surfaces, and/ or heat can shorten the life of your swimsuit fabric.